Community management and moderation â€“ the solution!Community management and moderation â€“ the solution!
Weâ€™re changing our community management procedures and rules right now. Weâ€™re going to reevaluate publishing and marketing team performance, and I will make sure that Hammerpoint Interactive developers will have a much stronger voice when it comes to community management and we wonâ€™t rely 100% on OP Productions to single handedly handle this. Lots of changes will be happening very fast in the weeks to come. One of the ideas that I proposed was to select 10 players from around the world who can represent the player community and invite them to our offices in Los Angeles, to meet the team, check out what weâ€™re doing, and share with actual developers their concerns, wishes and thoughts on the game. We also will involve community, to a much higher degree, in the process of making our next map for the War Z (called â€œCaliforniaâ€). Weâ€™ll be discussing many of the aspects of the map with you and asking for feedback.
Weâ€™re revisiting our forum policies; weâ€™re going to bring on an additional community management team, additional moderators and weâ€™ll train them how to respond to things properly. There will still be restrictions on harassment, trash talk, etc. But weâ€™ll make sure that every opinion is heard. At the same time, I must also be cautious: we cannot address all issues and there cannot be only one voice. Please accept that. With hundreds of thousands of players playing, talking, chatting, voicing their strong opinions, there will always be diverging opinions. And some issues that are minor ones are sometimes brought to light by very vocal channels. I would even say there is sometimes a beginning of controversy because the game is now so popular. So there is sometimes a distortion between the severity of the issue and the attention it gets. But we will clearly implement steps to better listen to the community.Â
What is Foundation Release?
The most asked question of the last week was â€œis this the final release?â€ Â My answer has always been that for an online game a â€œfinalâ€ release means that the game is dead â€“ so thereâ€™s really no such thing, you never stop developing, making changes to and adding new features to the game. This is how we came to call the current version of The War Z â€œFoundation Release.â€Â We launched the Foundation Release on December 17, 2012 as our first-stage release that we use as a foundation to build upon. It does include the core features and a fully playable environment. This is our version 1.0, and of course Â we will continue to improve that version as time goes on.Â Did we rush to get it done? That is a tough question, but to answer honestly I think that we all pushed very hard to be first to market and in time for the holidays. Our entire team was working late, long hours to iron out issues and include as many features as possible.Â This is part of the reality of being a smaller, independent game developer. If we had a larger team and more funding we may have done things differently, but Iâ€™m not sure. I donâ€™t think it was a mistake because our numbers have been strong since day one and, even with the recent negativity, our metrics are really solid and weâ€™ve been continuing to grow.Â The negative opinions are always the most vocal, but most players are really enjoying the game and weâ€™ve been attracting more and more daily active players every week.Â A lot of the gaming journalists that have been playing the game have also given us some great feedback. I realize that we will take a few hits from some of the traditional gaming press in terms of review scores, but Iâ€™m hoping that even they will consider that this game is a living project that will continue to evolve as time goes on. We are very proud of our Foundation Release, and we do stand behind it like we have stood behind any previous version.